Privacy Policy

Last updated: May 1, 2026

FullRender LLC ("FullRender," "we," "us," "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website at fullrender.com and all related services (collectively, the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, and profile information when you create an account via email, Apple, or Google sign-in
• Phone Number (optional): Provided after signup for account recovery and notifications
• Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
• User Content: Images, videos, text prompts, product URLs, and other content you upload or input to use the Service
• Communications: Messages you send to us for support or feedback

1.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, generation history, timestamps, and interaction patterns
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies and Similar Technologies: See our Cookie Policy for details

1.3 Information from Third Parties

• Authentication Providers: When you sign in with Apple or Google, we receive your name and email address as permitted by your privacy settings
• Payment Processor: Stripe provides us with transaction confirmations and subscription status
• Advertising Networks: When you arrive at fullrender.com from an ad we run on Google Ads, Meta, or another network, the network may share limited data with us about that ad click (such as the campaign and keyword)

2. How We Use Your Information

We use personal information for the following purposes:

• Providing the Service: Processing your generations, managing your account, and delivering features
• Payment Processing: Managing subscriptions, processing credit purchases, and handling billing
• Customer Support: Responding to your questions, feedback, and issue reports
• Service Improvement: Analyzing usage patterns to improve features, fix bugs, and develop new capabilities
• Communications: Sending account-related notifications, security alerts, and (with your consent) product updates and marketing
• Safety and Security: Detecting fraud, preventing abuse, and enforcing our Terms of Service and Moderation Policy
• Marketing Measurement: Measuring the performance of our advertising campaigns on Google, Meta, and other platforms (see Section 5)
• Legal Compliance: Meeting our legal obligations and responding to lawful requests

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating the Service, including Stripe (payments), Clerk (authentication), Supabase (database), Cloudflare (content delivery and storage), Vercel (hosting), Resend (transactional email), and AI model providers (WaveSpeed, HeyGen, fal.ai, Anthropic, OpenAI, and Shotstack) for content generation
• AI Model Providers: Images and prompts you submit are sent to third-party AI providers solely to generate your requested content. These providers process your data according to their own privacy policies. We do not control how they handle data after transmission.
• Analytics and Advertising Partners: We share limited interaction and conversion data with analytics and advertising platforms (see Section 5)
• Legal Requirements: When required by law, regulation, legal process, or governmental request, including reporting suspected child sexual abuse material to the National Center for Missing and Exploited Children (NCMEC) and to law enforcement
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: When you explicitly authorize us to share information

4. Data We Do Not Use

• No Model Training: We do not use your uploaded images, videos, prompts, or generated content to train AI models
• No Selling Personal Data: We never sell your personal information to third parties
• No Cross-Site Behavioral Profiles: We do not build or sell user profiles based on your activity across other websites

5. Analytics and Advertising

We use the following third-party services to understand how visitors find and use FullRender, and to measure the performance of our advertising. These services may set cookies on your device or send event data from our server. See our Cookie Policy for the specific cookies and pixels involved, and how to opt out.

5.1 Google Analytics 4 (GA4)

We use Google Analytics 4 to collect anonymous usage statistics, including pages viewed, session duration, and feature engagement. GA4 may set cookies on your device. Data collected through GA4 is processed according to Google's privacy policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

5.2 Google Ads Conversion Tracking and Remarketing

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns on Google Search, YouTube, and the Google Display Network. When you visit fullrender.com after clicking a Google ad, Google Ads may set cookies on your device that allow us to attribute later actions (such as signups or purchases) to that ad.

We also use Google Ads remarketing to show you ads on Google's network after you visit fullrender.com. We do not share your name, email, or other directly identifying information with Google through these features. Google may combine the cookie data with information from your Google account if you are signed in to Google.

You can manage Google's interest-based ads at https://adssettings.google.com or opt out of personalized advertising industry-wide at https://optout.aboutads.info or https://optout.networkadvertising.org.

5.3 Meta Pixel and Conversions API

We use Meta Pixel and Meta's Conversions API to measure the effectiveness of our advertising on Facebook, Instagram, and other Meta platforms. The Pixel may set cookies on your device. The Conversions API sends limited event data (such as a hashed email address) directly from our server to Meta to support attribution and measurement.

You can manage Meta's ad preferences at https://www.facebook.com/adpreferences and https://www.instagram.com/accounts/ads_preferences.

5.4 PostHog

We use PostHog for product analytics, including event tracking, feature flag evaluation, and funnel analysis. PostHog may set cookies on your device. Data is hosted on PostHog's infrastructure and processed under their privacy policy.

5.5 Customer Match and Custom Audiences

If we use Google Customer Match or Meta Custom Audiences to reach existing or prospective customers, we share hashed identifiers (such as a hashed email address) with the platform. The platform uses these hashes only to match against existing accounts on its platform and does not retain unmatched data. We do not share your raw email or any other directly identifying information with the platform through these features.

5.6 Your Choices

You can opt out of all non-essential cookies, including analytics and advertising cookies, through your browser settings or the opt-out tools listed above. We honor the Global Privacy Control (GPC) signal where it is sent by your browser, treating it as a request to opt out of "sharing" of personal information for cross-context behavioral advertising under California law.

6. Data Retention

• Account Data: Retained for as long as your account is active, plus a reasonable period after deletion for backup and legal purposes
• Generated Content: Stored in your account until you delete it or your account is terminated. Cloudflare-hosted content is retained as long as your account is active.
• Payment Records: Retained as required by financial regulations and tax law
• Usage and Analytics Logs: Retained for up to 14 months for security and analytics purposes (consistent with Google Analytics 4 default retention)
• Safety Event Logs: Retained as long as necessary to enforce our Moderation Policy and meet legal obligations

7. Your Rights and Choices

You have the right to:

• Access the personal information we maintain about you
• Correct inaccurate personal information
• Delete your personal information and account through your account settings or by contacting us
• Opt Out of marketing emails by clicking "unsubscribe" in any marketing communication
• Data Portability: Request a copy of your data in a portable format
• Opt Out of Targeted Advertising: Through the methods described in Section 5

To exercise these rights, contact us at legal@fullrender.com.

California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate personal information, and the right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. Although we do not sell personal information in the traditional sense, our use of advertising cookies and pixels (described in Section 5) may be considered "sharing" under California law. You can opt out by adjusting your cookie settings, using the opt-out links in Section 5, or by sending the Global Privacy Control signal from your browser.

European Residents (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have additional rights including the right to lodge a complaint with a supervisory authority and the right to withdraw consent where processing is based on consent. The legal bases for our processing are: performance of a contract (providing the Service), legitimate interests (improving the Service, marketing measurement, fraud prevention), and consent (where required for non-essential cookies and direct marketing).

8. Children's Privacy

Our Service is not intended for and is not directed to children under 18. We do not knowingly collect personal information from anyone under 18.

We do not generate content involving anyone under 18. To enforce this, we apply automated detection on uploaded images and submitted prompts to prevent the generation of content involving minors. Repeated attempts to submit such content trigger automatic account suspension. Suspected child sexual abuse material is reported to the National Center for Missing and Exploited Children (NCMEC) and to law enforcement, as required by U.S. law.

If you believe we have collected information from someone under 18, contact us at legal@fullrender.com and we will promptly delete it. We comply with the U.S. Children's Online Privacy Protection Act (COPPA) and applicable international standards on children's data.

9. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS / TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Authentication via Clerk with support for secure third-party sign-in
• Payment processing through PCI-compliant Stripe infrastructure
• Regular security reviews of our systems and third-party providers

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

FullRender is based in the United States. Your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from the laws of your country. By using the Service, you consent to these transfers.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at legal@fullrender.com.